Shipping Policy

Last Updated: July 14, 2023

Koza (“we” and “us”) is the operator of ( (“Website”). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Delivery Costs

A flat delivery charge of INR 100 is applicable for all domestic shipping.
*add a pointer about international shipping


Please refer to our Exchange & Returns Policy.

Delivery Terms

Transit Time

In general, deliveries are completed by a minimum of 15 days from the date of order placement. *In case of a pre ordered product, kindly allow us a delivery window of 25 days.

Items Out of Stock

*If an item is out of stock, we will notify you in advance and either replace the out-of-stock item with similar/substitute product after taking your consent or process a refund.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us for updates on the same.

Parcels Damaged in Transit

If you find a parcel is damaged in-transit, please get in touch with our customer service.


Please refer to our Exchange & Returns Policy.

Customer service

For all customer service enquiries, please email us at

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